It is worth pointing out that, Trellix ePO – On-prem 5.10.0 introduces a new strategy where we release cumulative updates instead of patches. Updates address product defects and often introduce new features. Because updates are cumulative, you only need to apply the latest available Trellix update. Please take a look at “Trellix ePolicy Orchestrator Installation on Windows Server” for more information. In this article, we shall discuss how to perform Trellix ePO On-prem 5.10.0 Service pack 1 Update 3 upgrade.
Note: Here is a similar guide on how to perform Trellix upgrade. The only difference here is that this guide specifies the update version that is being applied in the title.
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Stay informed about new Trellix Updates
One of the options is to subscribe to Trellix ePO releases. Alternatively, you could search for Updates on the Trellix website. You can do this by specifing your product name and version to find relevant updates.
Note: Trellix customers must have a current Technical Support agreement in order to be entitled to download product updates and upgrades. This includes the engine and DAT updates.
Upgrade Trellix Orchestrator to Update 3
Trellix advises you always to upgrade ePO 5.10.0 with the latest release as soon as possible. Trellix ePO On-prem 5.10.0 Service pack 1 Update 3 supports new features and addresses the known issues, including security fixes and performance as shown in the email attachment above.
To download Trellix ePO – On-prem 5.10.0 Service pack 1 Update 3. Navigate to the Product Downloads site or the ePO Software Catalog.
I have decided to use the Trellix Software Catalog to download this update. To do this, navigate to Trellix Main Menu and under “Software”, click on Software Catalog.
To simply things since Trellix has got tons of products. I will search for ePO. This will display results for all related searches and have them all selected.
Uncheck all and select only the relevant update as shown below and click on download.
As you can see, the download is in progress and completed shortly in the second download image below.
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Extract ePO Update File
This time, we have to extract the downloaded “ePO 5.10.0 Service Pack 1 Update.zip” and extract them to any location of you choice.
Extraction is in progress
Upon extract, you will see the ePOUpdater.exe. We will be using this file to upgrade our Orchestrator very shortly.
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Stop ePO Orchestrator Services
There are various ways to achieve this in Windows. In this guide, I will show you how to launch the services manager via the run command.
Search for “RUN” and in the RUN dialog box, enter “services.msc” to launch the services manager.
Ensure all the Services relating to Trellix ePolicy Orchestrator are stopped.
Double check and you may also manually stop an additional service having the Trellix ePolicyOrchestrator service.
Apply Trellix ePoliy Orchestrator Service Pack 1 Update 3
Launch the ePO updater tool as hsown above. In the ePO Updater tool. Some of these information will be pre-populated. Enter your password and accept the license agreement. Click continue to progress.
View the update information and improvements. Please see Fixes to Trellix ePolicy Orchestrator Installation Errors.
Click continue to proceed. On the Apply Update prompt, click OK.
As you can see below, the update has started.
This process is usually very fast. Click Finish to complete the upgrade process.
Note: The following steps apply to all remote agent handlers. Follow the steps on each agent handler in your environment after you install the latest update.
Confirm Trellix ePO Update
Note: After this step, all the services will be started again. Logon to the ePO Orchestrator -On-prem server again with your credentials.
Upon accessing the ePO URL. From experience, you may need to clear your browser cache if you are experiencing issues before proceeding. This time, there was no error., but just for your information.
From the dashboard, click on the Main Menu button and you should be able to see as shown below that the update has been applied correctly.
I hope you found this article on how to perform Trellix ePO On-prem 5.10.0 Service pack 1 Update 3 upgrade very useful. Please feel free to leave a comment below.
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